We're here
Stahus Support
A small, trained team of humans backed by tooling that gets you to the right answer fast. No bots pretending to be agents, no offshore call-trees.
Live chat
In-app, 24/7
Fastest for booking changes, payment, and listing questions. Median first response under 4 minutes.
support@stahus.com
For anything that's not urgent. We reply within 12 hours, usually much sooner.
Phone
+1 (268) 555-0140
Verified guests and hosts only. Available 06:00 – 22:00 AST, every day.
Urgent safety
Tap 'Get urgent help' in any active reservation
Routed to a senior agent within 5 minutes, 24/7. For life-threatening emergencies, always call local emergency services first.
Response time commitments
- Critical (safety, lockouts, no-show)5 minutes
- High (payment, booking changes, refunds)1 hour
- Standard (account, listings, general)12 hours
- Low (feedback, feature requests)3 business days
Self-serve first
Most issues can be solved without a human. Try the Help Centre for refunds, cancellations, payouts, identity verification, and listing setup.